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Privacy & Security
Returns & Replacements
How to purchase a firearm online
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Viewing Orders
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Privacy & Security

We are committed to protecting your privacy and want you to know what type of information we collect and what we do with it. If you have questions or concerns regarding our privacy statement or would like to be removed from any of our databases, contact us at: Contact Page

Account Registration and Ordering

We collect and retain the following information when you create an account to place an order with us:
Name
Billing address
Shipping address
Email address
Phone numbers
Credit card information

If you do not want to us to retain your information in our system for future order processing, call or write us and we will remove your information. If you do not want us to share your information with other companies, contact us and we will not share your name and address with outside firms.

Email Newsletter Registration

If you register to receive our email newsletter or place an order with us, we collect and retain the following: Name and Email. All new registrants receive a confirming email that verifies their subscription to this service. We do not share your name and email address with anyone. If you do not want to receive our email newsletter, you may unsubscribe at RTBArms. Login to your account and select "Newsletter Subscriptions" then uncheck the box next to the newsletter you would like to be removed from." Your name and all associated information will be removed immediately from all email lists.

Third Parties

We use third parties to provide a variety of services and give them the following information:
Credit card processing company: Name, billing address, and credit card number and expiration date.
Outside warehouse: Name shipping address, phone number, product SKUs, and order number and date.
Shipping company: Name, shipping address, phone number, package weight and order number(s).
List Services: Name and shipping address.

Legal Disclaimer

Although we make every effort to preserve user privacy, we may need to disclose personal information when required by law if we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or a legal process served on Cheaper Than Dirt.

Privacy Policy

At RTB Arms, your privacy is very important to us. The purpose of this privacy policy is to provide you with a description of the types of information we collect about you when you visit our site at www.EvergreenMarina.com (this Site), and how we use that information. By visiting or using our Site, you agree to the provisions of this privacy policy. If you do not agree to the terms of the Policy, please do not use this Site.

What it applies to:

This policy only applies to information collected while you are on our Site pages. These pages may contain links to other Web sites, including sites of third parties who have a relationship with RTB Arms. Please be aware that when you click on a link that takes you to another Web site, any information you provide, including financial information, is subject to the privacy policy of that site. RTB Arms does not control and is not responsible for the practice of such sites.

Information We Collect:

We collect and store information that you voluntarily provide to us as well as data related to your Site visit and usage. We collect personally identifiable information (including, but not limited to, name, address and phone number) that is voluntarily provided to us by you. For example, you voluntarily provide personally identifiable information when you send us an email, use certain features of the RTB Arms site, participate in a survey or register with our Site.

In addition, during your visit we automatically collect certain aggregate information related to your Site visit. Aggregate information is non-personally identifiable or anonymous information about you, including the date and time of your visit, your IP address, your computer browser information, the Internet address that you visited prior to and after reaching our site, the name of the domain and host you used to access the Internet, and the features of our Site which you accessed. Cookies-We may also conform to the standard practice of using “cookies” which, when you sign on to our site, automatically copies a small record file (“cookies”) to your hard disk.

Disclosure of Information:

Except as otherwise permitted or required by law, we will not collect, use, or disclose your Personally Identifiable Information without your consent. Generally, by providing us with your Personally Identifiable Information, you are communicating your consent to our collection, use and disclosure of such Information for the purposes for which you provided the information to us, and as described in the Policy.

In case you change your mind or some Personal Information changes (such as your zip code or e-mail address), we will try to provide a way to correct, update or remove the Personal Information that you give us. We also give you the opportunity to control the communications we direct to you. We offer Customers the opportunity to “opt out” of having Personal Information shared with parties outside of RTB Arms and/or its affiliated companies. If a Customer wishes to update Personal Information or objects to any usage provided herein for any reason, he/she may email the requested changes to RTB Arms.

Effective Date:

This privacy policy is effective as of October 1, 2007. Each time you use the Site the current version of the policy will apply. According, when you use the Site you should check the date of this policy and review any changes since the last version.

Limitation of Liability:

Under absolutely no circumstances, including, but not limited to, negligence, shall RTB Arms. , or its licensees, or affiliates, be liable to you for any damages of any kind (including, but not limited to, loss of money, compensatory damages, lost profits, lost data, or any form of special, incidental, indirect, consequential, or punitive damages whether based on breach of contract, or warranty, tort, product liability, personal injury, fraud, or otherwise) that result from the use of, or the inability to use the web site. We shall not be responsible for any problems, or technical malfunction of any telephone network or lines, computer on-line systems, servers, internet access providers, computer equipment, software, or any combination as a result of using this web site. You hereby specifically acknowledge and agree that RTB Arms. is not liable for any defamatory, offensive, or illegal conduct, of any licensee, buyer, seller, or investor. If you are dissatisfied with any of our terms and conditions, your sole and exclusive remedy is to discontinue using this web site.

Legal Disclaimer:

We may disclose personal information when required by law or in the good-faith belief, that such action is necessary in order to conform to the requirements of law or comply with legal process served on the web site.

Changes to the Privacy Policy:

If we change the Privacy Policy, we will post that information on the Privacy Policy page, which can be found at the bottom of the web sites home page as well at the bottom of most site pages. We invite you to come back from time to time to review the policy. If you have any questions about RTB Arms. practices or the Privacy Policy, please e-mail us.

Returns & Replacements

VERY IMPORTANT!
Once the firearm is ready to be picked up at your FFL, Please INSPECT THE FIREARM THOROUGHLY to make sure it is exactly what you ordered and that there are no defects with the firearm. If there are any problems whatsoever, DO NOT ACCEPT THE TRANSFER !! We will gladly have the firearm picked up and returned to us at our expense and provide you with your choice of a replacement or full refund.

Once you accept transfer, the gun is considered used and must be returned directly to the manufacturer for warranty repair or replacement. Any returns to RTBArms.com AFTER accepting transfer from your dealer will be subject to a 10% restock fee, no exceptions.

How to purchase a firearm online

You only need to provide us with two things to complete a firearm purchase online:

Payment: You pay us directly for the firearm.
Federal Firearms License (FFL): We cannot ship a gun direct to you, we do ship to the local FFL dealer of your choice. Any legitimate gun store or gun dealer has an FFL license; pawn shops and collectors may also have them.

Here is how to arrange a shipment and transfer:

Find a licensed FFL dealer in your area.
Contact the dealer and let them know you would like to receive a firearm for transfer RTBArms .com.
Be sure to ask about their FFL transfer fee, commonly around $25 but varies by state.
If you agree to their fee, arrange the transfer with your FFL dealer. (We do not arrange the transfer)
Provide your dealer with our mailing address or email address where they can send a copy of their FFL.(if not already on file)
Once you have selected an FFL for your transfer, please indicate the dealers name (name on the FFL) on your order so we know where to ship your firearm.

To Speed Up Your Order:

If choosing an FFL dealer not already on file, please type the dealers name in the COMMENTS section of your order.
Please include your ORDER NUMBER on any correspondence you or your FFL may send us.

It is best to locate a FFL dealer to transfer your gun before you place your order. However, you can place your order first and then provide us with your FFL dealer info before we ship. We will hold your order for about 10 business days to give you time to locate a dealer and arrange a transfer.

If you encounter any problems or special circumstances, please call or email us via the contact form. We will be happy to address your concerns.

RTB Arms